Support & Maintenance.
NIU website support and maintenance services tailored for your business
When it comes to effective and immediate quality website support, we’re at the top of our game.
From 24/7 critical support where we guarantee that in the case of an online emergency you can count on us to seek solutions fast, to weekday office support where our committed team will happily attend to your requests within one working day — that’s the premium service we so proudly deliver.
Our Service Level Agreement (SLA) gives our clients peace of mind, flexibility and confidence to take bigger business leaps knowing that when it comes to their online platform, we always have their back.
We provide the best support and maintenance for each client:
- 15+ years of web development experience
- ISO 27001 Certification (Information Security)
- 500+ web projects launched and maintained
- 24/7 critical support with one-minute interval monitoring covering downtime and security protection
- One-working day response time for non-critical updates and requests
- 24/7/365 web application updates and fixes
- Dedicated project and client account manager
- 15+ staff and growing
- Located in Malta (EU) servicing clients across four continents
Updates & optimisation - we keep your site updated, maintained, debugged and running smooth.
If your website is running slow, it might reduce your search engine rankings (SEO) as well as effect leads/sales negatively. Outdated or unsupported plugins can also play a big role in hindering your website’s performance. Our job is to take care of all of this for you - making sure that none of the above happens.
- WordPress theme monitored & updated
- Site cleared & optimised daily
- Plugins monitored & updated
- Website maintenance services
- Website support services
- Hosting & security services
Thanks to our strategic partnerships with award-winning solutions, the websites in our portfolio are monitored every minute meaning that if your site is down, you will be alerted immediately and our agile team will make sure that your website is up and running again in no time.
Excellent web hosting and security
Would you like us to take care of all your website tasks? Are you looking for a secure website hosting? You are in the right place.
All NIU websites are hosted on a specialised cloud infrastructure, maintained by NIU administrators, and monitored daily for unusual activity.
We offer our service for a competitive annual fee and provide high-quality servers and web services. This includes ongoing WordPress and plugin updates, daily backups, 24/7 support, high-speed infrastructure based on Google Cloud Platforms allowing it to scale up to safeguard unpredictable traffic surges. Multiple additional redundancies exclusive to NIU projects are also in place to keep your data safe and secure while remaining GDPR compliant.
With our support & maintenance packages, your website will run smooth like never before.
We are helping businesses worldwide improve the performance and security of their websites.
We’ve been working with WordPress since the very start. We take pride in making sure your site is protected, maintained, backed up, and all is up to date.
Any brand has approximately 7 seconds to make a first impression. When customers visit your website, explore your products, browse your services, they get the first impression of your brand. That same first impression can make or break your brand.
This should make website maintenance a top priority for every company, no matter the industry. NIU provides clients with a custom and comprehensive website maintenance service that helps your business deliver a fast, secure, and seamless online experience.
Whatever it is that you wish to achieve with your website, NIU provides the experience and expertise you require.
A mobile first approach
52.03 % of the total global online traffic comes through mobile phones.
This means that mobile traffic has a larger share of internet usage than desktop traffic. These numbers are increasing year on year, causing websites that are not responsive to lose ranking, and most importantly, their visitor leads and sales.
All websites developed by NIU are mobile responsive, making them compatible with the latest smartphones and tablets (iPhone, iPad, Android). Our mobile first approach is also SEO friendly.
Cross browser compatibility magic
Cross-platform website development and maintenance is essential to make sure your website looks and works well on all browsers throughout.
The NIU tests all websites rigorously pre- and post-launch. We ensure all our websites remain compatible with the leading and latest internet browsers. Compatibility testing continues periodically after launch while the website is hosted on NIU managed infrastructure. Our websites are compatible with the latest Edge, Internet Explorer, Firefox, Google, Chrome, Netscape, and Opera. Compatibility tests also include mobile devices with the latest iOS and Android OS.
Why invest in website maintenance services?
Compatibility and accessibility — both are essential to making your website successful.
We’re business-driven. We have your solution.
Daily back-ups. Your website is safe with us.
Expert support. We can handle anything.
Get the best website maintenance services for your business & let us do what we do best for your brand!
At NIU, the definition of support is an exceptional customer service where we strategically plan ahead and remain pro-active.
Whether you are a startup, e-commerce business, or seeking exceptional website design and development for your brand, we have the expertise and resources to help your business increase its online visibility and value. Let NIU maintain and host your website whilst you focus on running your business.