The Environment and Resources Authority (ERA) is the entity which is centered around policy-making and Government negotiations which safeguard the interests of the Environment in Malta. NIU was tasked with designing and developing a responsive corporate website that lists all of ERA’s services and objectives.
The ERA runs a web-based portal. So NIU has an SLA in place which is a service level agreement which describes the different services we are in charge of, as well as the maintenance of these services over a period of time.
This also gives an added responsibility on NIU to respond to support requests according to particular timescales, which depend on the severity of the issues in question. Severity levels are based on three different criteria. A fatal and complete degradation describes a situation where all users and critical functions are affected, rendering the item or service completely unavailable. A medium but significant degradation describes a situation where a large number of users or critical functions are affected. A small degradation which is considered minor describes a situation where a few users or one user is affected.
This is a great system because it maintains clear lines of communication between NIU and ERA which then ensures that the necessary steps are always taken to escalate and resolve issues in an appropriate, and timely manner.
The ERA required their corporate website to feature a user-friendly and simple-to-follow UI/UX. Content is arranged in clearly marked sections which are easy to navigate by means of the drop-down menu bar, which adds to the user-friendly nature of the corporate website.
The NIU team also made use of a simple template design that kept the focus completely on the text as well as the colours; green, black and white which complement the ERA’s branding.
Accessibility & Multilingual ModuleWhen it comes to public information websites, it is pivotal that these are easily accessible to anyone. Hence, NIU has implemented a real-time widget to the ERA corporate website in order to keep users of their community informed in real-time. Our team also installed a new, multilingual module. This is because we recognise the value to our clients of having a corporate website which is capable of being accessible to users from a variety of multilingual backgrounds.
Online Payment Portal
In this day and age, with the growing popularity of the Internet and technological advancement, having the facility of an online payment portal improves and speeds up internal process.
When it comes to web development, creating an online payment method designed to be accessible to all users and customised for the organisation’s needs is fundamental. NIU did just that for the ERA. Through our expert web development skills, we created a secure and user-friendly online payment portal.
Search engine optimisation is crucial for every website, be it a corporate website or an eCommerce website. As a web development company that offers excellent digital marketing services, NIU also specialises in the creation of a company’s digital presence, by means of search engine optimisation.
Social Media Feed Integration
We saw it as vital to install social media integration systems in order to ensure that the ERA reaches their target audience more easily and with greater efficiency. This is because social media websites will provide you with a platform to build trust with users as well as keeping them informed and engaged with regular posts and news, particularly with respect to important environmental matters.
It is super important to us at NIU that all information on the website be easily accessible and effectively communicated through the web design due to the new GDPR rules and the Freedom for Information Act. So we made it a point to be completely transparent about the way personal information from website visitors is obtained.